Refund & Cancellation Policy

At RetroGully, every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Refunds

We do not offer refunds on any orders once they have been placed and shipped.

Exchanges

We only provide a replacement or exchange under the following circumstances:

* The product arrives physically damaged due to shipping.
* The product is dead on arrival (DOA) or does not power on upon first use.
* You receive an incorrect product.

Exchange Eligibility

To be eligible for an exchange, you must:

* Record a continuous unboxing video starting from the sealed package before opening it.
* Ensure the video clearly shows the package seal, the unboxing process, and the issue with the product.
* Report the issue to us within 48 hours of delivery.
* Return the product with all original accessories, packaging, manuals, and inserts.

Important Notes

* Claims submitted without a valid, uninterrupted unboxing video will not be accepted.
* Products damaged due to misuse, accidental damage, improper handling, water damage, unauthorized repairs, or normal wear and tear are not eligible for exchange.
* Minor cosmetic variations or packaging damage that do not affect the functionality of the product are not considered valid reasons for exchange.
* All exchange requests are subject to verification and approval by our support team.

If your exchange request is approved, we will arrange for a replacement of the same product, subject to stock availability. If the same product is unavailable, we will offer an appropriate alternative at our discretion.